Watch more of our videos on Shots!
and live on Freeview channel 276

The benefits of face-to-face communication are being undervalued, according to a recruitment leader from Sussex.

Michelle Merritt believes the lockdown trend of communicating and issuing instructions through messages and notifications is potentially harming the economy.

The boss of First Recruitment Services (FRS), with branches in Brighton, Horsham and Haywards Heath, says there is no replacement for seeing people face-to-face, whether in person or through a screen.

She says this allows a recruiter to understand clients and job-seekers in a way that nothing else can.

FRS is wild about meeting people face-to-face