LETTER: Some of us prefer talking to people

By The Newsroom
Published 18th Feb 2016, 17:00 BST
Following the article [on the ticket office] in the Sussex Express 5 February, I would like to comment:

Ticket machines are difficult to use, eg, why not have the Qwerty keyboard rather than random letters scattered among the numbers? This adds time and frustration to the process.

Will there be enough staff (the station often appears to have no one on duty by the ticket office) to help with the machines? I’ve yet to be able to purchase a ticket from Lewes to Victoria, although I have managed to collect a prepaid ticket.

Hide Ad
Hide Ad

Counter staff are very helpful in booking tickets beyond the reaches of Southern Rail. Also in giving info about engineering works not on Southern Rail.

Not all of us are familiar with websites and prefer talking to people. I notice that the tills at